To place an order, explore our collection, select the item you wish to purchase, choose the appropriate size, and add it to your shopping cart. Proceed to checkout and follow the instructions to complete your purchase.

Orders are processed swiftly to ensure prompt delivery. If you need to modify or cancel your order, contact our customer service team as soon as possible. We will attempt to accommodate your request based on the current order status.

Luxhaya accepts a variety of payment methods, including major credit cards, debit cards, and Apple Pay. Rest assured, all transactions are conducted through secure and encrypted channels.

Absolutely, we prioritize your security. Our website employs advanced encryption and security protocols to protect your transactions.

Upon placing your order, you will receive an email confirmation detailing your order. If you do not receive this confirmation, please reach out to our customer service for assistance.

Luxhaya offers free shipping for orders exceeding 500 AED within the UAE. Delivery times typically range from 3-5 business days, depending on your location. For international orders, shipping costs and delivery times will be calculated during checkout.

Yes, we provide international shipping to various countries. Specific shipping costs and delivery times will be outlined during the checkout process.

After your order has been dispatched, you will receive a tracking number via email. Use this number to track the status of your shipment on the carrier’s website.

Returns are accepted within 14 days from the date of receipt, provided items are in their original condition with all tags attached. Please note, certain item types may be excluded from returns.

For returns, please follow the detailed instructions on our returns page. Refunds typically take 7-10 business days to process once we have received the returned merchandise.

Luxhaya ensures the authenticity of all our products. We procure directly from the brands or their authorized distributors.

Yes, a size guide is available on each product page to assist you in selecting the perfect fit.

Care instructions vary depending on the product and material. We advise checking the specific care label on your item or consulting our online product care guide.

At this time, we do not offer the option to reserve items. We suggest purchasing your desired items promptly to ensure availability.

If an item is unavailable, you can sign up to be notified when it is back in stock on the product page. Alternatively, our customer service can assist in finding a similar product.