This Privacy Policy (“Policy”) Is Effective As Of March 1, 2024

 

Aureus Group Privacy Policy (“Privacy Policy”)

1. ABOUT THE AUREUS GROUP AND THIS PRIVACY POLICY
   
   

We, LUXHAYA ("we," "us," "our"), are dedicated to safeguarding your privacy. AUREUS GROUP LLC FZ is the controller under the General Data Protection Regulation, a registered company in Dubai, UAE, with its office at #0834, Tamani Arts Offices, Business Bay, Dubai, UAE.

 

2. Contacting Aureus Group, Reporting Violations
   
   

If you have questions, concerns, or complaints about our Privacy Policy, data practices, or wish to report security violations, please contact us by mail at the following address:

Aureus Group LLC FZ
0834, Tamani Arts Offices Building
Business Bay
Dubai, UAE

Ph: +971566947006
Email : care@luxhaya.com

Regarding Children: We do not knowingly collect personal information from visitors under the age of 18. If a child under 18 provides personal information to the Company, and we become aware of it, we will make efforts to promptly delete the information. If you believe we may have personal information from a child under 18, please contact us at care@luxhaya.com.

 

3. Personal Data
   
   

In this Privacy Policy, 'Personal Data' refers to any information, whether true or not, that can identify an individual. This includes data that can identify a person directly or when combined with other information to which we have or may have access, including data in our records that may be updated over time.

Examples of such 'Personal Data' you may share with us include your name, passport or other identification number, telephone numbers, mailing address, billing address, email address, network data, and any other information related to individuals that you have provided to us through forms or other interactions.

Merchant takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, (luxhaya.com) cannot guarantee the security of any information that is disclosed online. The merchant is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.

Information Collected

We Collect 'Personal Data' either directly from you or from publicly available sources through our website using the following methods:

1. When you sign up to be a customer on our website or fill out forms for our Products and Services.
2. When you communicate with our member relations team, such as through phone calls, letters, in-person meetings, or emails.
3. When you utilize certain services, like websites and apps, including setting up online accounts with us.
4. When you ask us to get in touch with you or include you in an email or mailing list.
5. When you reply to our promotions, initiatives, or any request for additional Personal Data.
6. When you are contacted by, and reply to, our marketing representatives and customer service team.
7. When we get references from business partners and third parties, such as when they have referred you to us.
8. When you share your 'Personal Data' with us for any other reasons.

 

To Sign up and manage your LUXHAYA account on our Website - We collect your name, email, password, and any extra details you choose to include in your account, such as phone number, address, and gender. The legal basis for this is the fulfilment of a contract with you.

To complete the orders you place on our website - We gather your name, address, phone number, and order details, including the products, sizes, and prices. The legal basis for this is the fulfilment of a contract with you.

To process your payment - we collect your payment information, including credit/debit card number, cardholder's name, and CVV. We do not store this information; it is only transmitted to our authorized payment providers. The legal basis for this is the fulfilment of a contract with you.

To ensure the quality of our customer services, we gather your name, email, password, phone number, and address. Additionally, we collect your responses to WhatsApp inquiries regarding service quality, as well as your contact history with us, including phone records of our conversations and communications through email and WhatsApp Chats The legal basis for this is our legitimate interests in operating our business.

To manage, upkeep, and enhance our website and services, we gather information about your device, including device IP address and type, as well as cookie identifiers and browsing information. The legal basis for this is our legitimate interests in operating our business.

For advertising and retargeting of our products and services, we collect your email, cookie identifiers, and device information. The legal basis for this is our legitimate interests in operating our business.

To generate aggregated statistical reports, we utilize your order history, ensuring that the outcomes of such reports do not identify you. The legal basis for this is our legitimate interest in operating our business and enhancing our website.

How We Use Your Information

To deliver our services and maintain the website, we collaborate with carefully selected third parties. In doing so, we may share your information with these third parties in the following restricted situations:

Third-party service providers for business purposes: To ensure smooth operations, we depend on a select group of third parties to furnish us with services and products. We authorize these companies to utilize your personal information solely to the extent required to deliver their services and products to us. Here are the types of third parties we engage with

            1.  We utilize courier services to deliver products to you. These services need access to your                    order details, such as your name, address and contact details. These providers have a global                    presence and may engage with local companies based on your shipping address.
                       

2. We use payment providers to process your payment information, like credit/debit card details, for collecting payment from you. We do not store any credit/debit card details. We also do not store, sell, rent or lease any personal information to any third parties.
3. We rely on analytics and search engine providers, such as Google, to help enhance and optimize the website.
   
               4. We utilize customer service management providers that enable us to deliver customer services,             enhance, and manage your overall customer experience.
   
   
   For marketing purposes, we may share your information with our advertising and social media partners, including Meta (Facebook, Instagram) and Google, whom you have chosen. This is done when these partners need the data to choose and display relevant advertisements for our products and services.
   
   To fulfil legal requests: We may share your information with regulators or law enforcement agencies to comply with legal requests. While we strive to dispute requests, we might have to disclose information when required by law. We'll attempt to notify you when appropriate and not restricted by legal obligations.
   
   Sharing Aggregated Information with Third Parties: We may combine your information with other customers' data to form a dataset that includes details about website usage, product purchases, and general customer information. The legal basis for this is our legitimate interest in understanding service usage and product demand. While this dataset is aggregated and anonymized, providing insights without identifying individuals, we may share it with specific third parties. These parties could include plugins or technology providers to assist in traffic measurement.
   
   Additionally, we might share personally identifiable or other information with our parent company, subsidiaries, divisions, and affiliates.
   
   How We Protect Your Information
   
   We are dedicated to safeguarding the information you provide. We adhere to reasonable technical and management practices to ensure the confidentiality, security, and integrity of data stored in our system. While no computer system is entirely secure, our implemented measures aim to minimize the likelihood of security issues, aligning with the nature of the involved data.

For added security, the site encrypts your credit card number and other personal information using secure socket layer (SSL) technology, ensuring the secure transmission of information from your PC / SMARTPHONE to our servers. Access to your information is restricted to only those employees and third parties who require it for their duties.

We employ Transport Layer Security (TLS) to encrypt the personal data you provide during the order process, including financial information like credit or debit card details.

Cookies

We employ technology like "cookies" to gather information and save your online preferences. Cookies are tiny pieces of data sent from a web server to a web browser, enabling the server to uniquely identify the browser on each page.

We use the following categories of cookies on our website:

Essential Cookies: These are crucial for navigating the website and accessing its features. They enable services like remembering login details and items in your shopping basket. Additionally, these cookies help us understand your behavior on our site, assess potential business interactions, and safeguard LUXHAYA and its customers from fraudulent activities.

Performance Cookies: Analytics Cookies, gather anonymous data on our website usage (e.g., Google Analytics cookies to analyze customer arrival, browsing, and site usage). They identify areas for improvement in navigation, shopping experience, and marketing campaigns. The information stored in these cookies does not reveal personal details that could establish individual identity. Additionally, they assist in evaluating the effectiveness of advertising campaigns. You can choose to enable these cookies through your browser settings.

Functionality cookies: These remember your choices, like the country you visit from, language, and search parameters such as size, color, or product line. This information is utilized to offer you a more tailored and pleasant experience based on your selections. The data collected by these cookies may be anonymized and does not track your browsing activity on other websites. You can choose to enable these cookies through your browser settings.

Targeting cookies or advertising cookies: These gather details about your browsing habits and limited aggregated demographic information to tailor advertising to your interests, making it more relevant. They also control the frequency of ad displays. Typically, these cookies are placed by third-party advertising networks. They remember your visited websites, and this information is shared with other parties, including advertisers. For instance, third-party companies may use this data to deliver personalized ads when you visit other websites. You can choose to enable these cookies through your browser settings.

You can revoke your consent for these cookies anytime using the following options:

1. For Google Analytics cookies on all websites, visit the Google Analytics Opt-out Browser Add-on.
2. For any other cookie types, you can clear them through your browser settings.

Please be aware refusing cookies won't stop online ads but will reduce tailored ads based on your preferences. You may see more irrelevant ads.

How long will my information be retained?

We keep the information you provide as long as you have a LUXHAYA account and for a period afterward if you have inquiries or claims related to our services, or as required by applicable legal obligations. You can request data deletion in certain situations. After service termination, we may retain your information in an aggregated and anonymized format.

Responsibility for Personal Information
We commit to:

1. Ensuring accuracy, completeness, and currency of the personal information we collect, use, or disclose.
2. Safeguarding your personal information from misuse, loss, unauthorized access, modification, or disclosure through physical and computer security measures.
3. Permanently removing or de-identifying personal information when it is no longer necessary for its original purpose.

Privacy Rights

Depending on the state or region in which you reside, including the GCC (Gulf Cooperation Council) countries, you may have specific privacy rights concerning your personal data. Please review the sections below if you are a GCC National or Resident.

GCC General Privacy Data Rights:

• National / Residents of the Gulf Cooperation Council, encompassing countries like Saudi Arabia, the United Arab Emirates, Qatar, Kuwait, Bahrain, and Oman, may be entitled to particular privacy rights regarding their personal data. These rights may include the ability to access, correct, or delete personal information held by organizations, as well as the right to know how their data is being used.

Changes To This Privacy Policy

We hold the right to update this privacy policy as needed, so it's a good idea to check it regularly. Any changes or clarifications become effective immediately upon being posted on the website. If significant modifications are made, we will notify you to keep you informed about what information we collect, how we use it, and any circumstances under which we may disclose it.