Welcome to www.luxhaya.com. We strive to ensure our customers and users ("you") receive quality product with authenticity and best price guaranteed along with seamless shopping experience.

www.luxhaya.com and its associated mobile application (collectively the "Website") is owned and operated by Aureus Group LLC-FZ, trading as Luxhaya ("Luxhaya"), for its own benefit and the benefit of its affiliates and subsidiaries (together "we", "us" or "our"). Aureus Group LLC-FZ is a limited liability company incorporated under the laws of the United Arab Emirates, with commercial license number 230800.01. The business license enables company to the following activites:

• E-commerce
• Retail sale of any kind of product over the internet
• Retail sale of clothing, footwear and leather articles in specialized stores

Aureus Group LLC-FZ does not trade with or provide any services to OFAC and Sanctioned countries.

Please read these terms and conditions, and any other terms applicable to the use of the Website, including the Website Terms of Use ("Website Terms"), the privacy & cookie policy (the "Privacy Policy"), as together they form the terms governing the relationship between us and you (collectively, the "Terms"). We may need to change or update our Terms from time to time as we strive to improve our services. We will notify you of any changes to the Terms either via email, a notification you will receive when accessing the Website, or other reasonable means, but it is your responsibility to read the Terms prior to using the Website or our services. If you do not consent to these Terms, you must cease access and use of the Website. Your continued use of the Website constitutes your acceptance of the Terms.

When you place an order for products or services through our Website (an "Order"), you are deemed to have consented to the latest version of the Terms then posted on our Website. If a change in law takes effect which requires us to change our Terms after you have placed an Order but before it has been accepted by us, you acknowledge that the change will apply to your Order. In all other cases, the version of the Terms posted on the Website at the time your Order was placed will apply.

ELIGIBILITY

We aim to make the Website and the services we offer available to all our customers. However, to use the Website, you must be at least 18 years of age, and able to lawfully: (i) make payment through one of our accepted payment methods; (ii) agree to these Terms; and (iii) enter into binding contracts with us.

PROHIBITION ON COMMERCIAL USE

The Website is for customers' personal use only. We do not provide the Website, products or the services supplied by us through the Website for commercial usage. We reserve the right to decline Orders of unusual quantities and/or where we suspect commercial usage by the purchaser. We may take any steps we deem necessary, including taking appropriate legal action against violators.

PLACING ORDERS

When you place an Order with us, you commit to buy the items described in that Order, at the price displayed for each product on the Website, in addition to any service charges such as delivery fees, taxes and duties where applicable, at the time of placing the Order. We will send you an email acknowledging the receipt of your Order. However, Orders are subject to our acceptance, which will be communicated to you when you receive a notification from us confirming your Order has been processed by us and/or your item(s) have been dispatched for delivery. No party other than us has the authority to confirm acceptance of the Order. We may reject Orders at our sole discretion including for reasons such as errors in prices of products, other technical errors affecting the Website or the ordering process, ineligibility, inability to process payment, suspected fraud, suspected violation of the prohibition on commercial use of our Website, shipping restrictions or stock unavailability.

STOCK AVAILABILITY

Items in your Website basket are not reserved until your Order is paid for in full and accepted by us. The Website (or our Website Call Centre) may contain or provide information regarding the availability of a particular item. The information provided on the Website is only an estimate and may not be up to date at the time of placing an Order due to the frequency of the transactions that are carried out on our Website. Unfortunately, we cannot always guarantee that an item which is displayed as in-stock on the Website at the time you placed it in your basket will be available at the time you place the Order. Should this happen, we will notify you and arrange for a full refund to your original payment method.

PRE-ORDERED ITEMS

Some products can sell-out very quickly, so to give our customers a chance to get their hands on the items they want, we sometimes allow customers early access to coveted collections ahead of the official launch. Once your Order is placed, we will acknowledge the Order via email and work behind the scenes to secure the item for you. Once we receive the item, we will notify you and confirm that your item is being dispatched for delivery to you. If we are unable to secure stock of the item, we will notify you and refund you the price of the item to your original payment method, subject to our returns conditions, which you can find further down below in these Terms of service.

Pre-Order items can only be paid for by debit card, credit card, Apple Pay or Payfort Instalments. No other payment methods (including cash on delivery, PayPal or Delayed Payment Providers) will be accepted for Pre-Ordered items. Pre-Order item can be cancelled at any time prior to delivery. Where a returned Pre-Order item is accepted by us it will be refunded as Luxhaya store credit only.

CANCELLATION AND CHANGES

You may, at any time prior to your Order being marked as "Processed" on our online Order tracking system, contact us or use the Website to cancel or change the Order. If you do so, we will at your request either: (i) cancel the Order free of charge and issue you with a full refund, or (ii) we may agree to make certain changes to the Order, subject to stock availability and any applicable price adjustments. If the Order has already been processed by us, you will be unable to cancel the Order or make changes to the Order. You can return the items in accordance with our returns process after you receive the Order for a refund, and alternatively place a new Order with the items you wish to purchase.

The company reserves the right to cancel the order in any situation.

PRICES

The prices of item displayed on the Website do not include any fee chargeable for services you may select as checkout (such as gift wrapping), delivery costs, or duties to which the Order may be subject to. Any such additional costs will be calculated and added to the Order price at checkout. The delivery address you provide, the items and services you select with your Order, and the method of delivery you choose will dictate what delivery charges and duties may apply (if any). Please refer to our Shipping and Delivery section for further details on delivery options.

Although we make every effort to ensure the prices or charges communicated to you in connection with your Order are accurate, errors may occur and we reserve the right to correct such errors provided it does not affect your rights as a customer. If we believe there was an error in the price calculation of your Order, we will aim to remedy that error in the following ways:

• If your Order was inadvertently processes by us, we may at our discretion:

1. cancel the Order (or part thereof), arrange for the collection of the mis-priced item(s) from your original Order delivery address, and issue you a full refund including original Order delivery fees and duties (if applicable);
2. where the price you paid is lower than the actual price of the item, honour the Order; or
3. where the price you paid in the Order for a particular item is higher than the price of the item, we will refund you the difference in the price of the item in accordance with our Price Match Policy;

• If your Order has not been processed, we will notify you as soon as possible and only process the Order (or part thereof) once you have confirmed you are happy to buy the item at the correct price or otherwise cancel the Order (or part thereof) and receive a refund instead.

PRICE MATCH

We are committed to offering you the best price possible, so if you find the same item online, priced for less with one of our competitors*, we will refund you the difference with store credit.

How we price match:

• We only price match with identical items, variations such as brand, colour, size and style are not accepted.
• The item must be full price (discounted, promotional, outlet, second hand and sale items are all excluded).
• The item must be in-stock on a registered competitor* website at the time you claim.
• The price must be in the same currency as displayed on our Website. If your item is not displayed in the same currency, then we will price match to either USD, GBP, EUR or equivalent as per the market rate.
• We will only price match an item once it has first been purchased from Luxhaya and delivered and it must be claimed within 7 days of your Order date. A price match application cannot be processed prior to the item having been delivered.
• The shipping option for the relevant item on the competitor's website must be set to the same country as the Luxhaya delivery country for the item you ordered and wish to price match and be within the United Arab Emirates.
• Our Price Match is not to the value of an Order but the value of an item, as listed in the competitor's shopping cart after selecting the matching shipping destination.

* What we mean by our competitors: Any registered website which has a luxury brand and product collection that we believe to be comparable to the brand and product collection offered by Luxhaya. For the avoidance of doubt, discount, liquidation, auction, outlet sites or websites that are undergoing closing down sales are not considered to be competitors. Sites that only display prices in currencies other than those used on our Website are not included.

How to claim your Price Match:

1. Contact our Customer Care team by email, phone or using the online form, with a link to both the Luxhaya item and the item you would like us to price match.
2. Once our Customer Care team has agreed that your claim fits the above outlined criteria, you will receive store credit for an amount equal to the difference in the matched price.

PRICE DIFFERENCE

If an item you purchase goes on sale within 7 days of your purchase, your item qualifies for the discounted price. Please note, the item must be in the same size and colour that was purchased. The difference between the purchase price and the sale price will be added to your Luxhaya store credit account. Sale items with further reductions do not qualify for Price Difference. To claim the discount, contact Customer Care.

Once an item has been price matched or the price difference has been provided, the item will no longer be eligible for return. 

PROMOTIONAL CODES AND DISCOUNT SCHEMES

We may offer promotional codes to our customers which can be applied at checkout when placing an Order through our Website. Promotional codes are subject to the terms applicable to each promotional code, which will be communicated to you. the offers and discounts offered by each promotional code may vary, so please ensure you read all terms and conditions of use applicable to the promotional code. Promotional codes are valid for a limited period, are not redeemable for cash, cannot be used in conjunction with any other offer, sale, discount or promotion (unless specifically stated) and may not be applied to certain products or brands. If the item is not eligible for the offer, the discount will not be reflected at checkout even if you insert the promotional code. Promotional codes are personal to you and should not be transferred to anyone else, unless you are authorised by us to do so.

PAYMENT

When you place an Order using a payment card that only processes payments in a currency other than the currency that applies to your Order at checkout, the payment will be subject to the currency exchange rate applied by your card issuer at the time your payment is processed. You bank or card issuer may also charge other fees for processing the payment.

We currently accept the following payment methods for Orders placed on our Website: Visa cards; Mastercards; American Express cards; PayPal; Apple Pay and, where available, cash on delivery. Store credit and points can also be applied against purchases, if conditions are satisfied. All payments will be processed at the time you place your Order, except for cash on delivery (where available). We currently offer cash on delivery for Orders in the value of up to 2,000 AED available in all the countries of GCC (if the items in the Order qualifies for cash on delivery).

By entering your payment details onto our Website, you warrant and represent that you are duly authorized to use that payment method for the purchase of the Order. We reserve the right to decline Orders without any liability to you where we reasonably believe the payment method used was not authorized for such use, where we are unable to validate or verify the payment method, or if we suspect some other illegal or irregular activity associated with the payment.

User is responsible for maintaining the confidentiality of his account. Once the payment is made, the confirmation notice will be sent to the customer via email within 24 hours of receipt of payment. Users and cardholders must retain a copy of transaction records and Merchant policies and rules.

PAYMENTS IN INSTALMENTS

We also accept Buy Now, Pay Later payment options (a payment in instalments option) provided you are using one of our approved third party payment processors ("Delayed Payment Provider"). In order to qualifies for this payment option, the Order must be within the minimum and maximum Order value set out in the table below and subject to you meeting the Delayed Payment Provider's eligibility criteria. If you avail this option, you will be entering into a contract with the Delayed Payment Provider. You may be requested by the Delayed Payment Provider to provide personal documents and be subjected to credit checks to verify your identity.

This service is not provided by us. We are not licensed or authorised to provide such services, and we do not assume any liability for a customer's choice to use the Delayed Payment Provider's services. If you have any questions or doubts, you must contact the Delayed Payment Provider directly.

Delayed Payment Provider	Minimum Order Value (AED)	Maximum Order Value (AED)
Tabby	10	14,000
Tamara	1	10,000

Your bank may also allow you to pay the Order price in instalments. This option will be available to you at checkout where you can select the period of time over which you want to spread the payments for the purchase along with any fees or interest payable, if applicable.

SHIPPING AND DELIVERY

Luxhaya' current delivery options and pricing is set out in the table below.

Location	Delivery Timescales	Cost (Order value less than 500 AED)		Cost (Order value more than 500 AED)
United Arab Emirates	5-7 Days	69 AED		Free
Rest of GCC	5-10 Days	69 AED		Free

Orders placed outside of working hours (10am-6pm) and/or during any public holidays will be deemed placed on the first working day following the Order's submission. Delivery timelines are estimates and delay may inevitably occur. Time shall not be considered of the essence. Order delivery may face delays during promotion periods, sale season and public holidays. We are not responsible for failures to deliver for reasons outside our reasonable control, including where you are not available to take delivery of your Order or you request a postponement of the delivery. It is your duty to ensure you are available to receive the Order delivery.

Please note that Orders payable by cash on delivery attract a 25 AED delivery fee payable on delivery.

SCHEDULED TIME SLOTS

You can schedule your delivery by picking a time slot most convenient for you at checkout. Scheduled time slots are subject to availability. We will aim to deliver the Order within the selected time slot but make no guarantees.

SPLIT SHIPMENTS

We often source your favorite products from different locations, so to ensure that we get your items to you as quickly as possible we sometimes have to split your Order into two or more shipments. In these cases, we will notify you that your Order will be arriving in multiple shipments before we process the Order. You will be able to track these shipments separately through the "My Orders" tab in your account, or by searching your Order number and email address if you're a guest user. You will not be charged separately for the delivery of each shipment.

RETURNS PROCESS

Subject to meeting the conditions of these Terms of Service, we offer a "no questions asked" free returns policy if you initiate a return request within 14 days of delivery of your Order and meets the following criteria.

To be accepted by us and qualifies for a refund, all items in the Order (including promotional or complimentary gift items received with the Order) must be returned to us:

• Wrong product delivered, product delivered in damaged condition or with any other quality-related issues.
• unaltered, unused and in their original condition (or the condition in which they were received by you from us or our agents);
• in their original packaging/box/dust-cover and with all brand and product labels/tags/instructions still attached;
• authenticity cards, where provided, should also be returned;
• swimwear/lingerie/similar products are non-returnable; and
• accompanied by the original Order confirmation.
• Orders placed using coupon codes will not be eligible for returns.

We request you to click pictures and videos of the product when initiating returns to support claim with evidence. As you would understand, these are expensive items, and we ship after thorough examination and quality control.

Please note that certain items are not returnable, and we will label the items non-returnable either in the item description page or at checkout, so make sure you verify this before you place your Order.

However, non-returnable items may still be returned to us if you accidentally received the wrong item in your Order, or if the item was received damaged.

Items can be returned by arranging collection from your delivery address in the UAE by either:

1. Contacting us by calling our customer care or
2. Logging into the My Account/Order History section of the Website and submitting an Order return request. or
3. Emailing our support team: care@luxhaya.com

Remember to complete and include the returns label you received with your Order package to avoid delays in processing your return. we will aim to process your return within 3-5 business days from us receiving the package back, and if accepted, the refund will be issued to your original form of payment, unless stated otherwise in these Terms of Service. If you do not have an Luxhaya account and placed the Order as a guest, you will need to register as a user to be able to request a return online.

We provide a flexible return policy to enhance your online shopping experience for added convenience. We do monitor the quantity of returns and reserve our right to either close your Luxhaya account or limit your ability to place future orders should your return behaviour violate our Returns Policy.

SHOES

Shoe returns will only be accepted if the shoes are in the condition they were receive in (brand-new) and without any damage to the items or their packaging. To avoid damage, shoes should only be tried on carpeted surfaces. Any items returned with scuffing, scratches, dents, or any type of damage or visible signs of wear will not be accepted and will be returned to the customer with a rejected refund request.

NON-RETURNABLE ITEMS

We don't accept returns for beauty and grooming products (including skincare, fragrance, make-up and haircare), lingerie, face masks, earrings, candles and vintage pieces.

EXCHANGES

Items can be exchanged by arranging collection from your delivery address and the following conditions apply:

• You can exchange an item for a different size only if it's the same product.
• The exchange order is only created after the return is approved.
• If there are technical issues during order creation after the return, the customer will get store credits regardless of the original payment method.
• On placing an exchange request the same can be cancelled at any point.
• You can exchange an item only one-time.
• Exchanges are only for eligible items with the same price or higher price and must be in returnable condition.
• Orders placed using coupon codes will not be eligible for exchange.
• Note: his feature is only available for UAE customers who are eligible for Size exchange as per above conditions.

DAMAGED GOODS AND WRONG ITEMS

If an item in your Order is received damaged or is not the item you ordered, you can arrange to return the item to us by following our returns process. The item must be returned to us in the same condition you received it in, within 7 days of delivery of the Order to you. Subject to being satisfied that the item was in fact damaged, we will issue you a full refund including, where applicable, original Order delivery charges, cash handling fees, taxes and any duties. We may replace the faulty item at your request and deliver to you a new item free of any delivery charge.

MANUFACTURING DEFECTS

If you received a defective item, certain items may benefit from a manufacturer's warranty. The details of the manufacturer's warranty will be included in the product packaging, inserts or accompanying documentation. Please reach out to our customer care to assist you if you believe your product has a manufacturing defect.

REFUND PROCESS

All items returned to us will be inspected. If we are satisfied with the condition of the item returned, we will process the return and notify you once a refund has been issued with the value of the refund.

Your refund will be paid back to you depending on your original payment method:

• Credit or Debit Card payments are refunded back to the original payment card used to make the purchase (unless you opt for a refund in store credit, in which case the full refund value will be credited to your Luxhaya account to be applied to future purchases, to be used within 24 months from issue date);
• Cash on delivery payments are refunded as store credit;
• Store credit used on a purchase will be refunded back to you as store credit;
• If you paid using a Delayed Payment Provider, your refund will be processed in accordance with the Delayer Payment Provider's terms; and
• If you chose to pay with multiple payment methods, at our discretion we will prioritize certain payment methods over others. For example, if you paid using store credit and a credit card, the store credit amount used will be prioritized and refunded in full, before the remainder of the payment gets refunded to your credit card.
• Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.

Store credit is valid for a period of 12 months from issue date.

For credit card refunds, it may take up to 14 days for your credit card provider or bank to process the refund and for the refund to be reflected on your card statement.

LIABILITY

Save for death or personal injury arising out of our negligence or any liability which cannot be excluded by law, under no circumstances shall we, our affiliates, employees, directors, officers, agents or suppliers be liable for any indirect, special, incidental or consequential losses or damages of any nature arising out of or in connection with the use of or inability to use the Website, including, without limitation, damages for loss of profits, loss of goodwill or loss of data. Without prejudice to the foregoing, in no event will we be liable for any amounts in excess of the amount paid by you for the product(s) in respect of which the claim arose. Nothing in these Terms is intended to impact any rights you or we may have under applicable law.

LANGUAGE

These Terms and conditions are published in English and Arabic.

ILLEGALITY

If any provision of these Terms of Service is held to be illegal or unenforceable, the remaining Terms of Service (or parts thereof) will not be affected and will remain in full force and effect.

NO IMPLIED WARRANTIES

Except as otherwise provided in these terms or required by applicable law, we make no promise, representation, covenant or warranty and offer no other conditions, express or implied, regarding any matter, including, without limitation, the merchantability, suitability, fitness for a particular use or purpose, or non-infringement of any of the products sold through the Website. Your use of any products purchased from the Website is at your sole risk and it is provided on an "as is" and "as available" basis.

 

DESCRIPTIONS

At the time of publication on our Website, all product descriptions are believed to be accurate. We also strive to represent the products on our Website as accurately as possible. However, we may be restricted by the descriptions of the products provided by the brands. colors, sizes of the products, resolution of the images may vary. All measurements and weights provided are approximate.

PRODUCT LIABILITY

By placing an Order through our Website, you acknowledge and agree that the liability for the products rests with the manufacturer and that, to the extent permitted by applicable law, we carry no liability for the supply of those products save as described in the Returns section in relation to returning damaged products and refunding the price paid (where applicable). Customers are expected to reasonably inspect any items purchased from the Website upon receipt.

TITLE TO GOODS

Title to the items in your Order will pass to you when you pay us in full for those items. Risk in the items in your Order passes to you on delivery.

 

WEBSITE TERMS OF USE

REGISTRATION AND ACCOUNT HANDLING

To take advantage of the features and services of this Website, you can either use the Website as a "guest" or create an account and register your details with us. If you are an Google, Apple or Facebook member, you may also login using your Google, Apple or Facebook account login details. It is your ongoing responsibility to make sure that any personal and payment details you provide to us are valid, accurate and complete. You can update your details by updating them in your profile on the Website.

You must keep your account details and password information confidential and secure. It is your responsibility to protect the privacy and safety of your account, for restricting access to your computer, and you agree to accept responsibility for all activities that are carried out through your account or password. Our customer service agents will never ask you for your password. We are not responsible for any loss suffered through misuse or negligent handling of those details.

You should notify us as soon as possible if you believe your account has been compromised. By registering or placing an Order through our Website, you warrant that you meet the eligibility criteria and that the information you provide us is yours and is accurate in all respects. Commercial entities are not eligible to register with us. We reserve the right to suspend or delete your account if we reasonably believe that you have violated any of these Terms.

PRIVACY

Please refer to our Privacy Policy for details on how we protect your privacy and handle your data. 

ELECTRONIC COMMUNICATION

When you create an account on our Website or subscribe to our services, you consent to receiving e-mails, text messages, mobile push notifications, and other forms of electronic communications from us in order for us to supply those services to you. We may sometimes send you offers or marketing communications if you have opted-in to receive promotional content. If you wish to no longer receive marketing communications, you can call Website Call Center or email us at care@Luxhaya.com.

THIRD PARTY SITES

Our Website may include hyperlinks to other websites or resources operated by third parties. We are not responsible for the content or accuracy of any pages that are not on our Website or their availability. We do not endorse and are not liable, directly or indirectly, for the privacy policies of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.

CONTENT

In addition to the Intellectual Property Rights mentioned below, "Content" is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text available on this Website. We do not claim ownership of any contents, graphics, videos, product images, product description and so forth of the brands and its products displayed on the website. We have made every effort to ensure that the information on the Website is accurate and complete but we cannot promise that the Content is error-free. We also do not promise that the functional aspects of the Website or Content will be error free or that this Website or the servers that make them available are free of viruses or other harmful components. We always recommend that you have up to date virus checking software installed. We reserve the right to refuse service, terminate accounts, remove or edit content, withdraw any products or items from our Website, or make any other changes to our Website at our own discretion. We may implement updates to the Website at any time and without notice to you.

USER GENERATED CONTENT

By providing a review you agree to be solely responsible for the content of all information you contribute. You also grant us a right to use any content you provide for our own purposes including republication, translation, editing, copying and distributing the information in any form or media. We shall be under no obligation (i) to maintain any information in confidence; (ii) to pay compensation for any information; or (iii) to respond to any comments or information. Comments may be moderated and may not be displayed immediately but we do not commit to checking all content and will not be liable for third party posts. If you have a complaint about any posts please contact us.

You agree that your comments will not violate any right of any third party, including copyright, trade mark, privacy or other personal or proprietary right. You further agree that your comments will not contain defamatory or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Website. We reserve the right in our sole discretion not to publish or to remove any comment including those that we believe may be unlawful, defamatory, racist or libelous, incite hatred or violence, detrimental to people, institutions, religions or to people's privacy, which may cause harm to minors, is detrimental to the trade marks, patents and copyrighted content, contains personal data, or improperly uses the medium for promoting and advertising businesses. This Website is available to the public and therefore information you consider confidential should not be posted to this Website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by your or any third party.

INTELLECTUAL PROPERTY RIGHTS

Your use of the Website and its contents does not grant you any copyright, design, trademark or other intellectual property rights relating to the Content, including our software, HTML or other code contained in the Website. All such Content including third party trademarks, designs, and related intellectual property rights mentioned or displayed on this Website is typically protected by national and international intellectual property laws and treaties. Any reproduction or redistribution of the Content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, linking, commercially exploiting, copying and use of the above listed materials on any other server, location or support for publication, reproduction or distribution is expressly prohibited. No right, title or interest in any downloaded Content is transferred to you as a result of such downloading or copying. You may not reverse engineer, decompile or disassemble, tamper with, or bypass any security associated with our Website, whether in whole or in part.

INDEMNITY

You agree to defend, indemnify and hold us, our directors, agents, affiliates, licensors and suppliers harmless from and against any and all claims, damages, costs and expenses, including legal fees, arising from or related to your use of the Website and/or any acts or omission in breach of any provision of these Terms.

NO WAIVER

Any failure to exercise or any delay by either party in exercising its rights or remedies under these Terms shall not be construed as a waiver thereof. The rights and remedies provided by these Terms are cumulative and are not exclusive of any rights or remedies provided by law.

ENTIRE AGREEMENT

You acknowledge and agree that these Terms constitute the complete and exclusive agreement between us concerning your use of the Website and any purchase by you of any items through the Website, and supersede and govern all prior proposals, agreements, or other communications.

DISPUTES AND GOVERNING LAW

These Terms are governed by the federal laws of the United Arab Emirates and the laws of the Emirate of Dubai and all disputes arising out of or in connection with these Terms are subject to settlement by referring the dispute to Arbitrator and in accordance with Arbitration laws of United Arab Emirates. By accepting these terms and conditions you agree that the Company reserves the right to appoint Arbitrator in matter of any dispute.